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National Consultant for conducting an accessibility assessment of regional centers for social service provision.

Vacancy Number: Qu25/03041

Location:	Chisinau, Moldova
Application Deadline:	19 Nov 2025, 16:30 (GMT+2:00)
Type of Contract:	Individual Contract
Starting date:	01 Dec 2025
Reference to the project:	Digital Transformation of Social Protection
Expected Duration of Assignment:
Submission Instructions: Offers must be submitted directly in the Quantum Supplier Portal following this link: http://supplier.quantum.partneragencies.org  using the profile you may have in the portal (please log in using your username and password).
Supporting Documents: 155012829_Guides_Suppliers 155012831_Statement of Health_Individual Contractors 155012832_Offerors Letter to UNDP Confirming Interest and Availability 155016091_Terms of Reference UN_Supplier_Negotiation_UNDP-MDA-00846_English

Background

In alignment with the Ministry of Labour and Social Protection (MLSP) transformative process, through the launch of three major reforms, namely that of social services (RESTART); that of the National Employment Agency (NEA); and that of the State Labour Inspectorate, UNDP is currently supporting the reform process through its “Digital Transformation of Social Protection” Project, which, through the deployment of digitalization, seeks to enable and coordinate the different reform strands being implemented by the Ministry. One of the aims of the Project is to revitalize local social service provision in Moldova focusing on creating accessible and user-friendly premises for regional centers, equipped with the required technology and business processes. From an institutional and service provision perspective, the single-window approach will be applied to the (offline) services offered by regional centers, mirroring and complementing the single window approach to social protection digitalization, led nationally by the MLSP.

Support is envisaged for mapping the offered services, re-engineering front and back-office processes, and drafting a model design for all regional offices, based on the one-stop-shop principle (access to most social protection services ensured in one place). Relevant digital tools will be identified and integrated to simplify service management and facilitate communication with beneficiaries.

At the core of this support will be green office practices and the human-centered design approach, in which UNDP has accumulated considerable expertise, to ensure that the redesign of service processes and the layout of offices truly meet the requirements and expectations of the users and workers in an environmentally and institutionally sustainable manner.

Concurrently, the project prioritizes the professional development of the centers’ personnel, ensuring a skilled, empathetic workforce capable of delivering high-quality, user-centric services. This integrated approach promises an enhancement in the effectiveness and accessibility of local social services, aligning with broader goals of community well-being and support.

For details regarding the competition and submission requirements, please visit the page: https://procurement-notices.undp.org/view_negotiation.cfm?nego_id=40082

Scope of work

• Define categories of beneficiaries and develop an assessment methodology/form;
• Conduct an start-to-end “user safari” journeys for all identified categories of beneficiaries: an anticipated number of at least 15-20 focus groups/interviews (ensuring minimum 1 FG/interview with each identified category of beneficiaries) in each of the 10 regional centers;
• Assess alignment with related legal framework, EU standards and best practices on universal access and user experience;
• Produce an Accessibility assessment Report, highlighting documented findings, barriers and enablers;
• Formulate an Report with recommendations on necessary steps for improving both physical and procedural accessibility of beneficiaries of the one-stop-shop model in the field of social assistance for enhancing universal access and user experience, and implementation timeline/roadmap;
• All deliverables shall apply the Human Rights Based Approach and explicitly integrate Gender Analysis and corresponding collection/analysis of gender statistics/disaggregated data, and make specific recommendations based on findings.

Requirements for experience

• Minimum 5 (five) years of experience in accessibility, inclusive service delivery or technical advisory/consultancy roles in respective fields;
• Minimum 2 (two) prior assignments working with the Ministry of Labour and Social Protection, its subordinated institutions and/or other public institutions relevant to service provision;
• Minimum 1 (one) relevant research and analytical report writing/consultancy in social policy, disability issues, or related topics or other areas relevant for the assignment; 
• Working experience in the social protection sector and/or government institutions is an asset;
• Working experience with international organizations, including UN Agencies, will be an asset.

Documents to be included

Interested individual consultants must submit the following documents/ information to demonstrate their qualifications:

• Personal updated CV, indicating all past positions held and their main underlying functions, their durations (month/year), the qualifications, as well as the contact details (email and telephone number) of the Candidate, and at least three (3) the most recent professional references of previous supervisors. References may also include peers.
• Proposal (Motivation Letter, maximum length: 1 page): explaining why they are the most suitable for the work including previous experience in similar Projects (please provide brief information on each of the above qualifications, item by item, including information, links/copies of documents for similar projects);
• Offeror’s letter to UNDP confirming interest and availability for the individual contractor (IC) assignment, incorporating financial proposal in Annex 2.

Upload the signed version of the filled-in Offeror’s letter to UNDP confirming interest and availability for the individual contractor (IC) assignment. Annex 2 to the Offeror's letter, incorporating the Financial Proposal, shall be filled in mandatorily and includes the detailed breakdown of costs supporting the all-inclusive financial proposal.

The Financial Proposal shall be additionally submitted directly in the system. Please ensure there are no mathematical errors and that amounts from Offeror's Letter to UNDP Confirming Interest and Availability match with your offer in the system.

Incomplete applications will not be considered.

Important notice: The applicants who have the statute of Government Official / Public Servant prior to appointment will be asked to submit the following documentation:

• a no-objection letter in respect of the applicant received from the Government, and
• the applicant is certified in writing by the Government to be on official leave without pay for the entire duration of the Individual Contract.

Financial proposal

The financial proposal shall specify a total lump sum amount, and payment terms around specific and measurable (qualitative and quantitative) deliverables (i.e., whether payments fall in instalments or upon completion of the entire contract). Payments are based upon output, i.e., upon delivery of the services specified in TOR. In order to assist the requesting unit in the comparison of financial proposals, the financial proposal will include a breakdown of this lump sum amount (including the daily fee, taxes, travel, per diems and the number of anticipated working days).