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UN Women: Local Consultant for IT Services.

Vacancy Number: Pr22/02641

Location:	Chisinau, Moldova
Application Deadline:	13 Dec 2022, 23:59 (GMT+2:00)
Application Extended deadline:	27 Dec 2022, 23:59 (GMT+2:00)
Application Extended deadline:	15 Jan 2023, 23:59 (GMT+2:00)
Type of Contract:	Individual Contract
Starting date:	19 Dec 2022
Reference to the project:	UN Women
Expected Duration of Assignment:	12 months
Submission Instructions: The following documents should be submitted as part of the application: Cover letter to include a brief overview in English (unedited text) about which of your previous experiences makes you the most suitable candidate for the advertised position. P11 with experience in similar assignments; can be downloaded at UN Women Personal History Form  a signed copy should be submitted. Financial Proposal- The financial proposal should contain a daily fee  and a half day fee for the required work tasks;
Supporting Documents: Annex I ToR UN Women Conditions of Service Consultants

Background

UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security.

The work of UN Women in Moldova is guided by its new Country Strategic Note 2023-2027, aligned with the UN Sustainable Development Cooperation Framework for Moldova (2023-2027), UN Women Global Strategic Plan, National Programs and Strategies and aims to contribute to the gender-responsive implementation of the 2030 Agenda for Sustainable Development. The Strategic Note focuses on four main areas: 1) Ending Violence against Women; 2) Women’s Leadership and Governance; 3) Women’s Economic empowerment and 4) Humanitarian and Peace development nexus and UN Coordination on GE.

Since March 2022, in the context of the war in Ukraine and refugee crisis, UN Women implements several initiatives aimed to support Government, local authorities and civil society organizations with response efforts to immediate humanitarian needs of women and girls and efforts focusing on GBV services and protection. 

UN Women Moldova Country Office intends to hire a local Consultant to provide IT software and hardware services.

Scope of work

The objective of this Consultancy is to provide high quality ICT support   on hardware and software maintenance. The main responsibilities of the Individual ICT Consultant are, in close cooperation with the Regional and HQ ICT sections, to provide UN Women Moldova with consultancy services while improving the ICT infrastructure which shall include but not limited to: Hardware, Software, Data base, IT trainings and ICT capacity development activities. The Consultant will be tasked to ensure the all-time compliance of the Country Office with the corporate ICT standards and requirements.

Duties and Responsibilities:

The following duties and responsibilities are indicative and subject to further detailing through specific requests to be made during the contract duration.

Working under the overall supervision of the Operations Manager and ICT Focal Point, the consultant is expected to provide consultancy services for the below listed activities which might require full time presence in the office:

1. Provide IT support:

• Provide daily on-site support on the usage of software and hardware to the UN Women Moldova office;
• Provide remote ICT support, using Teams and Zoom;
• Troubleshoot on operational IT problems, provide assistance in finding solution;
• Provide IT support in organization of events at external locations as necessary;
• Assist in preparation of specifications and configurations for purchasing of computer equipment and/or expendable materials.

2. Monitor and control effective functioning of the ICT hardware and software:

• Monitor the use of ICT equipment, organize for periodic maintenance routine repair and (or replacement as necessary and in consultation with UN Women managers);Ensure installation of corporate operating system, in-house software and related upgrades;
• Assist users in setup of installed software, upgrading of operating system and antivirus software on a timely and regular basis;
• Support the users in backing up and restoring data as well as virus detection, removal and prevention;
• Perform other specific technical functions, including changing of hardware electronic components (disks, memories, networking wiring, power sources etc).

3. Support network administration and security:

• Respond to office needs regarding network access;
• Implements IT related security measures as per guidance from the office;
• Assist in troubleshooting and monitoring of network problems;
• Perform other specific technical functions, including replacement of network equipment (switches, access points etc.)

4. Provide administrative support:

• Maintain the inventory and stock of supplies and spare parts;
• Provide other ICT support as required by the office.

5. Informational Security Compliance certification
   1. Monitoring and follow up actions related to quarterly InfoSec compliance report
   2. Response to incidents raised by HQ InfoSec team

Performance Indicators for Evaluation of Results:

• Quality end-user support and advice to the staff;
• ICT equipment and LAN maintained operational and in good working conditions;
• End users computers protected from virus attacks;
• Quality ICT support given to UN Women office;
• Quality of work and timeless of outputs.

Duration of the assignment

The total duration of the contract is tentatively planned for up to 12 calendar months starting from 15 December 2022 with the possibility of extension subject to the positive performance and funds availability.

Management arrangements

Organizational Setting: The ICT Consultant will work under direct supervision of the UN Women Operations Manager and guidance of ICT Focal Point

Travel

No travels are envisaged under the current assignment. In the case of unforeseeable travel, payment of travel costs including tickets, lodging and terminal expenses should be agreed upon, between UN Women and the ICT Consultant, prior to travel performance evaluation

Consultant’s performance will be evaluated against such criteria as: timeliness, responsiveness, initiative, communication, accuracy, and quality of the products delivered.

Financial arrangements

Payment will be disbursed monthly, upon submission and approval of deliverables and timesheets with actual days worked and certification by the Operations Manager that the services have been satisfactorily performed.

Competences and Qualifications:

Core Values:

• Cultural Sensitivity and valuing Diversity
• Integrity
• Professionalism

Core Competencies:

• Awareness and Sensitivity Regarding Gender Issues
• Ethics and Values
• Accountability
• Self-management and emotional intelligence
• Creative Problem Solving
• Effective Communication and Information Sharing
• Continuous Learning and Knowledge Sharing
• Work in teams
• Leading by Example

Please visit this link for more information on UN Women’s Core Values and Competencies: https://www.unwomen.org/sites/default/files/Headquarters/Attachments/Sections/About%20Us/Employment/UN-Women-values-and-competencies-framework-en.pdf

Functional Competencies:

• Very effective at multi-tasking;
• Ability to work under pressure and within limited time frames;
• Consistently approaches work with energy and a positive, constructive attitude;
• Ability to work in an independent manner and organize the workflow efficiently.

Requirements for experience

Education:

• Secondary Education in ICT
• Additional certification in ICT related fields.

Experience:

• Minimum 3 years of relevant working experience in the areas of end-user’s support. Support to management of hardware and software platforms, relevant office equipment.
• Knowledge of Microsoft Operating systems (Windows 10 and 11), applications, office software and other generic applications.
• Network administration with experience in computer networking -TCP/IP routing, switching, knowledge of the design implementation and maintenance of the information and telecommunications systems and services or other relevant areas;
• Working experience with any enterprise network equipment support and configuration would be a strong asset.
• Experience working with SharePoint
• Experience with international organizations will be an asset.

Language:

• Working language of English and Russian, fluency in Romanian.

Financial proposal

Financial proposal, specifying a total lump sum amount for the tasks specified in Terms of References.

The Financial proposal shall include the amount for daily rate and half day rate

Please see ANNEX I