Title: LER/ A2J4D: Development and implementation of a Button based Chat Bot Solution for informational support of Ukrainian refugees.

Reg. no.: RfQ23/02730

Launch date: 01 September 2023, 02:14 (GMT+3:00)

Deadline: 15 September 2023, 16:30 (GMT+3:00)

Extended deadline: 22 September 2023, 16:30 (GMT+3:00)

Procurement method: Request for Quotation

Category & Sub-category: Services;ICT Services


UNDP through the Strengthening access to justice through legal empowerment of refugees in Moldova and Enhancing access to justice for living in dignity Projects, kindly requests your quotation for the Request for Quotation no. RFQ23/02730: Development and implementation of a Button based ChatBot Solution for informational support of Ukrainian refugees, as detailed in line items section of this RFQ.

This Request for Quotation comprises the following documents:

Section 1: This RFQ document generated by the online system

Section 2: RFQ Instructions and Data

Annex 1: Schedule of Requirements

Annex 2: Quotation Submission Form

Annex 3: Technical and Financial Offer

Annex 4: Technical Compliance Checklist

When preparing your quotation, please be guided by the RFQ Instructions and Data. Please note that quotations must be submitted directly in the system responding to the questions and uploading required documents by the date and time indicated in the online portal. It is your responsibility to ensure that your quotation is submitted before the deadline. Quotations received after the submission deadline outside the online portal, for whatever reason, will not be considered for evaluation.

Quotations must be submitted directly in Quantum NextGenERP supplier portal following the link: http://supplier.quantum.partneragencies.org using the profile you may have in the portal (please log in using your username and password).

Follow the instructions in the user guide to search for the tender using search filters, namely Negotiation ID: UNDP-MDA-00266 and subscribe to the tender in order to get notifications in case of amendments of the tender document and requirements.

In case you have never registered before, follow this link to register a profile:


Please note that the access link to the registered profile is sent from Oracle within up to 3 days. In case you have not received the access link after 3 days since registration, you should address for support to UNDP at the email address: sc.md@undp.org. In case you encounter errors with registration (e.g. system states Supplier already is registered), you should address for support to UNDP at the email address: sc.md@undp.org. 

Computer firewall could block oracle or undp.org extension and Suppliers might not receive the Oracle notifications. Please turn down any firewalls on your computers to ensure receipt of email notification.

Do not create a new profile if you already have one. Use the forgotten password feature in case you do not remember the password or the username from previous registration.

Should you require further clarifications on the application through the Quantum online portal, kindly contact the Procurement Unit at sc.md@undp.org. Please pay attention that the bid shall be submitted online through the Quantum system and any bid sent to the above email shall be disqualified.

Should you require further clarifications on the Request for Quotation, Terms of Reference or other requirements, kindly communicate using the messaging functionality in the portal.

Deadline for Submission of Offers (Date and Time), which is visible in the online procurement system will be final. System will not accept submission of any bid after that date and time. It is the responsibility of the bidder to make sure that the bid is submitted prior to this deadline for submission.

Bidders are advised to upload bid documents and to submit their offer a day prior or well before the date and time indicated under the deadline for submission of Offers. Do not wait until last minute. If Bidder faces any issue during submitting offers at the last minutes prior to the deadline for submission, UNDP may not be able to assist on such a short notice and will not be held liable in such instance. UNDP will not accept any offer that is not submitted directly through the System.

Thank you and we look forward to receiving your quotation.

UNDP Moldova

Ms. Anna Soltan, e-mail: anna.soltan@undp.org

Supporting documents:

31135098_Annex B to the TOR
31135326_RfQ23_02730_Development of a ChatBot Solution
31134989_Self-registration guide for companies
31135059_UNDP Quantum - User Guide for Suppliers - Russian
31135074_UNDP Quantum - User Guide for Suppliers - English
31135284_Annex A to the TOR
31135315_RfQ23_02730_Bidding Forms_Annexes 2 - 4